Staybridge Suites Houston Nw/Willowbrook, An Ihg Hotel | Houston ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

18828 State Highway 249, Houston, Texas, United States of America

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

4 persons

295 sq. feet

Bed options:

2 Single beds

Heating

Air conditioning

room details

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King Suite

Max:

4 persons

295 sq. feet

Bed options:

1 King Size Bed

Heating

Air conditioning

room details

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King Studio

Max:

4 persons

295 sq. feet

Bed options:

1 King Size Bed

Heating

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Houston 17.8 mi

Airports

George Bush Houston (IAH) 18.4 mi

William P. Hobby (HOU) 33.8 mi

Train

UH-Downtown Station 18.6 mi

Bus

Bus stop1400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Parking

Parking lot

Baggage storage

24-hour services

24-hour reception

General

Non-smoking property
Free Wi-Fi
Parking
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Elevator
ATM/Cash machine

Sports & Fitness

Fitness center

Guest Parking

Kitchen

Services

Shuttle service
Laundry
Dry cleaning

Dining

Continental breakfast

Business

Business center

Spa & Leisure

Swimming pool
BBQ facilities

Room features

Air conditioning

Bathroom

Free toiletries

Self-catering

Kitchen

Media

Flat-screen TV

Room decor

Carpeted floor

Location

18828 State Highway 249, Houston, Texas, United States of America

Map view

18828 State Highway 249, Houston, Texas, United States of America

City landmarks

13703 Vintage Centre Dr

Fallen Warriors Memorial Gallery

1.2 mi

Parks

Kickerillo-Mischer Preserve

1.5 mi

18355 State Highway 249

iT'Z Houston

1.4 mi

Movie Tavern Willowbrook

1.2 mi

Aerodrome Willowbrook

1.4 mi

Church

Prince of Peace Catholic Community

1.2 mi

Northwest Chinese Baptist Church

1.2 mi

Gallery

Fallen Warrior Memorial Art Gallery

1.2 mi

Parks

Cy-Champ Park

1.3 mi

Aladdin's Castle

1.3 mi

Church

Church of Christ in Champions

1.3 mi

St. Clare's Monastery

1.4 mi

Stone Moves Indoor Rock Climbing

1.4 mi

14236 W Cypress Forest Dr

100 Acre Wood Preserve

1.4 mi

Church

Saint Timothy Lutheran Church

1.4 mi

AMC Willowbrook 24

1.6 mi

13110 Jones Rd

Matzke Park

1.5 mi

Garden

Mandolin Gardens Park

1.5 mi

Christ Apostolic Church

1.5 mi

Exposure Indoor Rock Climbing

1.6 mi

Metropolitan Baptist Church

1.6 mi

Willowbrook Sports Complex

2.3 mi

Church

The Metropolitan Baptist Church

1.6 mi

Mountasia Family Funn Ctr

1.6 mi

Northwest United Pentecostal Church

1.6 mi

Champions Golf Club

1.9 mi

Saint Dunstan Church

1.8 mi

19915 Tx-249

Faulkey Gully Hike and Bike Trail

1.9 mi

Shopping Area

Vintage Park

1.9 mi

Church

Houston Northwest Baptist Church

1.9 mi

Nearby

Church

Prince of Peace Catholic Community

300 ft

Restaurants

Jade Garden

1300 ft

18736 State Highway 249

Los Caporales

1500 ft

18718 State Highway 249

Reviews and Ratings

Reviews from guests about their experience.

82%

loved their spa retreat and can’t wait to return.

8.2/10

Great

Rooms

7.0

Location

6.2

Service

6.6

Dining

7.2

Ian

United States of America, March 2025

6.2/10

I had a mixed experience at Staybridge Suites Houston NW/Willowbrook. While the rooms were newly remodeled and comfortable, the noise from the nearby highway was quite bothersome, making it hard to relax. The breakfast options were decent, but some staff interactions could use improvement.

Rooms

7.0

The rooms were newly remodeled and comfortable, though they could have been cleaner. I did appreciate the brand new features, but the lack of proper sealing in the windows let in a lot of noise at night.

Service

6.0

The staff was friendly and eager to help, but I didn't receive recognition as an IHG rewards member, which was disappointing. Also, the breakfast staff was a bit rude, making the morning experience less enjoyable.

Location

7.0

The location is great for entertainment and shopping, with plenty of nearby restaurants and a Home Depot. However, being right next to a busy highway had its downsides with noise, especially at night.

Dining

6.0

Breakfast offered some good options like crispy bacon and waffles. While there was enough food, I found some items to be bland.

Facilities

5.0

The free laundry service was a nice perk. However, the pool and hot tub were poorly maintained and often not in working condition, which was disappointing during my stay.

Alex

United States of America, November 2024

6.2/10

I had a comfortable stay at Staybridge Suites Houston Nw/Willowbrook. My suite was clean, and the furnishings were nice, making it a pleasant experience overall. The location near Willowbrook Mall is a real plus, though the breakfast could have been better in terms of staff attitude. Despite this, it was a great value for my visit.

Rooms

8.0

My suite had a queen bed and a pull-out sofa, which was surprisingly comfortable. The room was clean and nicely furnished.

Service

6.0

The staff was accommodating overall, but I found the breakfast staff a bit rude.

Location

8.0

The hotel is conveniently located just down the street from Willowbrook Mall, with plenty of shopping and dining options nearby. It was also very close to the highway.

Dining

7.0

Breakfast offered a decent variety, though the staff could have been friendlier. I appreciated the offerings like waffles and eggs.

Facilities

7.0

The amenities looked great, including a pool, gym, and laundry services, although I didn't use them.

Pat

United States of America, November 2024

5.2/10

My stay at Staybridge Suites Houston NW/Willowbrook was a mix of positives and negatives. The suite was clean and well-appointed, and the staff was friendly. However, I encountered some issues with noise from the highway and the pool area, which could use improvement. Overall, it was a decent stay, but I wouldn't say it was flawless. 🏨✨

Rooms

7.0

The suite was clean and well-appointed with comfortable bedding. However, there was a slight musty odor, which was not overpowering but noticeable.

Service

8.0

The staff was warm and accommodating, making my experience pleasant overall. The front desk was especially helpful.

Location

6.0

The hotel is conveniently located near Willowbrook Mall, but it's right next to a busy highway, which created quite a bit of noise.

Dining

8.0

I enjoyed the gathering with food from Monday to Wednesday, which was hot and tasty. Breakfast options were good, including a unique breakfast pizza.

Facilities

5.0

I appreciated the free laundry service, but the pool and hot tub conditions were disappointing. The hot tub was out of service, and the pool area was not well maintained.

Emily

United States of America, November 2024

5.4/10

My stay at Staybridge Suites Houston NW/Willowbrook had its ups and downs. While I appreciated the friendly staff and renovated rooms, I encountered significant issues that affected my experience—the noise from the highway was disruptive, the internet connectivity was poor, and the pool and hot tub were both disappointing.

Rooms

7.0

The rooms were nicely renovated and comfortable, but the doors didn't fit well, letting in unwanted light at night.

Service

6.0

The staff was incredibly friendly, though I found it frustrating that room cleaning was inconsistent, especially when I removed the do not disturb sign.

Location

5.0

The hotel's location right off a busy highway was quite noisy, and the surrounding area didn't feel very safe.

Dining

8.0

The breakfast offered a great selection with tasty pork bacon and sausage, but I didn't utilize the dining options much beyond that.

Facilities

5.0

While there were useful amenities like free laundry, the pool and hot tub area was poorly maintained, with the hot tub broken during my entire stay.

John

United States of America, October 2024

6.0/10

During my stay at Staybridge Suites Houston Nw/Willowbrook, I found the staff incredibly friendly and accommodating, though the experience was marred by several issues. The location, right next to a busy highway, resulted in noisy nights, and I encountered significant problems with the internet connectivity. While the rooms were nice and the free laundry was a plus, the overall state of the pool and hot tub left much to be desired.

Rooms

6.0

The rooms were renovated and nice, but the doors didn’t fit snugly in the frames, leaving light seeping in at night. Internet connectivity was virtually useless, and there were issues with ethernet ports not working in multiple rooms.

Service

7.0

The staff was extremely friendly, but getting my room cleaned was frustrating. Even after I removed the do not disturb sign, my room was often skipped for cleaning.

Location

5.0

The hotel is conveniently located for shopping and entertainment, but its proximity to a busy highway made it noisy, especially at night.

Dining

7.0

The breakfast offered a decent selection, but it could have been better stocked with variety, particularly in cooked options.

Facilities

5.0

The pool and hot tub area were disappointing; the hot tub was out of order for my entire stay, and the pool was not well-maintained.